Shipping and handling

Update:

Please note that your order and shipping may be delayed as a result of increased deliveries amid social distancing. We’re working hard to minimize the issue and to help you get your goodies when you need them :)

We aim to ship your packages in the most efficient and cost effective way possible. And we take pride in making sure your orders are handled with the utmost care. Here’s more about shipping and handling with Smidge™. 

United States:

The cost of shipping in the U.S. is a flat fee of $14.95, or it’s free with a $75 purchase. Overnight shipping is also available for $39.95 (continental U.S. only). Overnight shipping orders must be placed Monday through Thursday by 10:00 a.m. EST, or they will ship the following day (not including Friday or weekends).

Canada:

At this time, we’re not shipping to Canada. We apologize for the inconvenience and urge you to please check back soon, as we’re working on it :)

Method and timing:

We use a combination of shipping services with tracking to best serve our customers. Our goal is to get your package to you in the most efficient manner using the most cost effective method. The average shipment should arrive between four and 10 days. If you haven’t received your order within 10 days, feel free to e-mail us at support@getsmidge.com. Please note we cannot guarantee the speed of package delivery, nor can we guarantee the date of delivery.

Probiotics

Smidge™ probiotics ship Monday through Wednesday using a two-day service. Order by 10 a.m. Wednesday for Friday delivery. Smidge™ probiotics contain active freeze-dried bacteria, versus live cultures. Unlike live cultures, which can be destroyed in transit by heat, freeze-dried bacteria hold up well in warm weather, as they remain intact and stable with all of their beneficial properties.

P.O. boxes

Orders being shipped to FPO, APO and P.O. boxes are delivered via USPS, regardless of weight. Additional charges will be applied if the delivery address is incorrect, or if the package needs to be forwarded to a different location.

Taxes

We’re required to collect sales tax for orders shipping to certain U.S. destinations. The tax amount paid is based on the shipping address and will be presented during the checkout process.

Here's our return policy