Return and Refund Policy

We are sorry to hear that a product has not met your needs or expectations. Please let us know if you would like advice or suggestions about how best to use the product by contacting Customer Service. If you have used our product, and are unsatisfied, or believe your purchase warrants a refund, we are happy to accept returns for items received within the last 30 days that are unopened. If you would like to return a product, please contact Customer Service at support@getsmidge.com or 1-888-524-6585.

We will provide you with an RA number for the return of your order. We will not accept returns or issue refunds if you have not received an RA number from Customer Service prior to your return.

Once you have obtained your RA number from Customer Service, please return your item(s) to the following address:

Kaerwell/Smidge
ATTN: RA#
7590 Currency Dr
Orlando, FL 32809



Please make sure to include your RA number in the Attention line on your return shipping label, and include your RA number inside of the package containing your items for return to Smidge. If this is not included, we will be unable to issue you a refund for your items.

Once received, we will issue a full refund to the payment method used at the time of purchase. There are no restocking fees. You are responsible for paying the shipping cost to return the product back to us. Please note, depending on your card provider or financial institution, it may take 3-5 business days for the funds to be reflected in your account.

Returns must be processed by our warehouse before refunds can be applied, which can take 1-3 weeks once received at our Warehouse. You'll receive an email confirming your refund once this has been completed. Returns may only be accepted for items received within the last 30 days, and that are unopened.

We do not offer exchanges.

Amazon:

If your order was placed through Amazon, you will need to contact Amazon directly to inquire about their return/refund procedure.